Please review our tour booking policies carefully before confirming your reservation. These policies are designed to ensure a smooth, transparent, and enjoyable travel experience for all travelers.

Booking Policy:

• All bookings are subject to availability and confirmation.
• Travelers must provide accurate personal and contact information at the time of booking.
• Some tours may require passport details, identification, or additional travel information before departure.
• A booking is considered confirmed only after payment or deposit requirements have been successfully completed.

Payment Policy:

• Full payment or a partial deposit may be required to confirm your booking, depending on the selected tour or package.
• The remaining balance, if applicable, must be paid before the tour departure date as specified during booking.
• Accepted payment methods may include credit/debit cards, bank transfer, online payment gateways, or other available payment options.
• Failure to complete payment within the required timeframe may result in cancellation of the booking.

Tour Changes & Amendments:

• Requests to modify travel dates, traveler details, or selected packages are subject to availability and approval.
• Changes made after confirmation may incur additional charges or fare differences.
• Some tours, accommodations, transport services, or promotional offers may be non-changeable once confirmed.

Cancellation Policy:

• Cancellation requests must be submitted in writing or through the official booking channel.
• Cancellation fees may apply depending on how close the cancellation is to the departure date and the terms of the booked service.
• Certain bookings, promotional deals, flights, permits, or special arrangements may be non-refundable.
• Refund eligibility, if applicable, will be processed according to the cancellation terms of the tour, accommodation, transport provider, or third-party supplier.

No-show Policy:

• Travelers who fail to appear for the tour, departure, transfer, or booked travel service without prior notice may be considered a no-show.
• No-shows are generally non-refundable unless otherwise stated in the booking terms.

Travel Documents & Identification:

• Travelers are responsible for carrying valid passports, identification documents, visas, permits, vaccination records, or any other documents required for the destination.
• Failure to provide the necessary travel documents may result in denied boarding, denied entry, or cancellation without refund.

Departure, Check-in & Timing:

• Travelers are required to arrive on time for all scheduled departures, activities, transfers, and check-ins.
• Missed departures, transfers, or activities due to late arrival may not be refundable or reschedulable.
• Tour schedules, departure times, and itineraries may be adjusted due to operational needs, weather conditions, local regulations, or unforeseen circumstances.

Traveler Responsibility:

• Travelers are expected to behave respectfully toward guides, staff, fellow travelers, local communities, accommodations, transport providers, and tour partners.
• We reserve the right to refuse service or remove any traveler from a trip without refund if their behavior is disruptive, unsafe, abusive, illegal, or harmful to others.
• Travelers are responsible for any loss, damage, or additional costs caused by their actions during the trip.

Health, Safety & Fitness:

• Travelers are responsible for ensuring they are physically and medically fit for the booked tour or activity.
• Any medical conditions, dietary restrictions, accessibility requirements, or special assistance needs should be disclosed before booking or as early as possible.
• Some tours may involve walking, hiking, altitude, water activities, or physically demanding conditions.

Accommodation & Transportation:

• Accommodation types, room categories, transportation providers, and travel arrangements are subject to the selected package and availability.
• In rare cases, equivalent alternatives may be arranged if the original service becomes unavailable.
• Specific room preferences, seating requests, or accommodation upgrades cannot always be guaranteed unless explicitly confirmed.

Privacy Policy:

• We are committed to protecting your personal information and privacy.
• Information collected during booking, communication, and travel arrangements is used only for operational, customer support, legal, and service-related purposes.
• Personal information may be shared only with relevant travel partners or service providers where necessary to complete your booking.

Accessibility & Special Requests:

• We aim to make travel accessible and inclusive wherever possible.
• Travelers with mobility, medical, dietary, or accessibility requirements are encouraged to contact us before booking so we can advise on suitable options.
• Special requests are subject to availability and cannot always be guaranteed.

Activities & Optional Experiences:

• Optional activities, excursions, upgrades, or add-ons may be operated by third-party providers and may be subject to separate terms and conditions.
• Participation in optional activities is at the traveler’s own discretion and may involve additional risks or costs.

Force Majeure:

• We are not liable for delays, changes, interruptions, or cancellations caused by events beyond our reasonable control, including but not limited to natural disasters, severe weather, government restrictions, political unrest, transport disruptions, epidemics, or other unforeseen circumstances.

Policy Updates:

• We reserve the right to update or modify these policies at any time without prior notice.
• Travelers are encouraged to review the latest version of our booking policies before confirming a reservation.